Frances + Tony Photography & Films

Madison, I am so sorry that you turned out to be such an unhappy customer. Honestly, I have tried everything to appease you. Please understand this: I am in the business of making people happy, the proof is in all our positive reviews. I have tried to be gracious, kind, professional and respectful to you, yet you are determined to bring detriment to our name. You are upset because I had to call you back and verify information on the timeline we worked together on as a First Draft. I always go back and forth 2-3 times with every client before finalizing the timeline. I take pride in making sure I am on time for everything and that your day runs smoothly. You admitted you were extremely stressed out because alongside planning your wedding you guys were packing and moving, and apologized for expressing frustration toward me, to the point I had mentioned to you both that I was actually concerned about moving forward. You guys seriously got frustrated over me verifying details with you about your wedding - which is what I do to bring clarity and organization to a day that is already so stressful. Preparing the timeline is not a one and done job. I tried to make things right with you, I brought along a 2nd shooter (that you did not pay for) in an attempt to make sure I went above and beyond excellence. You were unhappy in the dress you wore, you were unhappy with the way you looked, and you were rude to your family members during portrait time. Your own mother pulled me aside and had to apologize for your behavior. Please understand I don’t drink nor do drugs, and I certainly don’t argue with any of my clients, namely your husband. I was gracious and kind to your family, my assistants and I paid you the highest compliments, and we worked our tails off for you. I have tried to appease you and yet somehow it has all turned against me. I have learned no matter what - when people are rude and nasty - stay calm, kind and professional and I have done all of the above. After the wedding I edited your photos with extra attention and care, yet you posted negative reviews purely out of spite. I am sorry you feel this way, but I gave you 110% despite your aggression and you being mean-spirited to me before, during and after your wedding. I treated you like the beautiful bride you were on your wedding day, even though you were unhappy, self-conscious, and uncomfortable the entire time. Your images look amazing, just look at the likes and comments on our Facebook page. Yes, we still left your photos up because we enjoyed shooting your wedding despite your unpleasant attitude and treatment. As I told you before, I go above and beyond for my clients. Upon fulfilling all my contractual obligations, you wrote me a very nasty review (filled with exaggerations and half-truths), and afterward asked me for several favors. Had you been pleasant, kind and reasonable, I would have given you anything you asked for. In spite of it all, I wish you happiness and success in your marriage. Frances + Tony