MGM Bartending

Diana, I generally like constructive feedback from clients but unfortunately most of your review is patently false. I will address is by line item: A: Yes I did bring your sangria trial in disposable bottles. I brought you full liters of three sangrias. When you wanted to try another I made another full liter and drove it to your side of town. I realize you don't have a service background but prebatched sangria goes in the bottles you used to make it... B: The bartending companies do not stock glassware. It is handled through a rental company. You can ask anyone in the industry, prices have doubled and tripled across the board...that is no fault of mine. I handled the glassware as a courtesy to you, despite not being the bar that handles rentals traditionally. I arranged for the caterer to give you glassware at $.50 a stem which is drastically lower than market value. It was not close to triple what I quoted you. I am happy to provide you with the quote to review. You added on glassware that was not on the original quote and then seemed shocked when the price went up. That again was no fault of mine and again I utilized my personal relationship with the caterer to get you a deal that no one on the planet has ever gotten on glassware. C: I don't even know where to start here. I am not rude to anyone, ever. It is not who I am. This is blatantly and frivolously untrue. Furthermore, I have been bartending for 23 years and I have a MS in biochemistry. I not only make drinks that taste good, I understand the science behind it. There were zero complaints about the beverages. I provided a full bar including your specialty choices...all of which were well-crafted. D: As the owner I do not take a portion of the tips; Raquel received every penny from your event. Even if I made zero dollars I would never ever be rude to the clientele. E: We had a drink menu printed and placed on the bar, the frame shattered when someone bumped up against the bar so it was removed. F: There was ample glassware. My quote was spot on. The glassware left when the caterer left. The plastic cups that you saw were from the water station. I only served TWO cocktails the entire evening in plastic, once the glassware was taken away....and the irony about that is that, as a courtesy I served them after last call to your wedding party because the speeches went over time. G: I was at your venue FOUR hours before your event, loading everything in for the evening. I worked incredibly hard on the planning and execution of this event and it was textbook as far as events go. I just want to again emphasize that I am not now, nor have I ever been rude to a guest. This is my livelihood and I am great at what I do. I do not appreciate the frivolous misrepresentation of your event. Ordinarily I would thank you for your feedback, but seeing as this is fraught with inaccuracy and blatant lies, I cannot in good faith do that. I wish you the best in your new marriage. Marie G. Mathews MGM Bartending, LLC