“We had our wedding New Years Eve 2021, our Rehearsal Dinner and Reception were at The Crowne Plaza Lansing West. It was fun to collaborate with Carlie and Brendan for our Rehearsal Dinner/ Guest Dinner & Reception. We had our Wedding Ceremony in Grand Ledge… which was a midway point for both sides of our families. We had booked the chapel before finding The Crowne Plaza which was only about 10-15mins away. I met with Carlie in August 2021 to start planning our Reception in December 2021 Brendan was added to the team later, he acclimated fast and it was like he was there from the beginning. They worked great as a team, the rest of the staff were great too. I couldn’t have asked for a better team honestly they were so in tuned with us. The team was very accommodating and they went above and beyond to make our day perfect in every way. When looking at other venues in the area they were very expensive, none included onsite catering and we had to find all of our own vendors. It was so refreshing to find The Crowne Plaza Lansing West. We chose the wedding package for the reception and did not have to find separate vendors everything was included except the cake which was done outside but they even made sure they had the contact info for the Bakery to confirm delivery and setup. We did not have to pay a separate room rental fee or separate fees for clean up. I remember calling another hotel and feeling like I had to convince them to do their job or engage in conversation regarding what was offered. Customer service is a gem these days and we received exceptional customer service. The hotel rooms were affordable and newly updated. This hotel is absolutely gorgeous with its new renovations. The lobby is breathtaking. From my initial visit all I could think about is taking pictures in the glass elevator! We took pictures in the lobby by the beautiful Christmas tree, the glass elevator… I had dreams of those pictures after seeing the venue and the pictures were better than I dreamed. We had multiple rooms including the Empress and Presidential suites they were beautiful. I can’t think of any request they did not meet. The catering menu had many options we also had our Rehearsal Dinner at Bordeaux a full bar was offered, we had a custom menu the food and desert were delicious. We had a late night fry bar at the Reception, my mom and close friends still talk about it. The ballroom was amazing! The had smaller conference spaces we switched room sizes and setups so we viewed all of them which could truly accommodate any event. They were very responsive and I loved that Carlie would send me email recaps of our meetings which made it easy to keep track of our plans. From the very first meeting everyone was very personable, friendly and made be very happy to be a customer. Communication was never delayed, they were very responsive to email and if I ever requested a call or in person meet to do a walk through they responded promptly. The last minute odds and ends they volunteered without being asked to help in anyway. My husband wanted to have a small card game in his room after the rehearsal dinner which he mentioned when we arrived, they had already checked us in. Carlie and Brendan came through! The table was set up in his room without a further mention. My husband and I can’t recommend The Crowne Plaza Lansing West enough! If you’re having an event in the Lansing area, I truly urge you to consider The Crowne Plaza you will be glad you did it!”