“Everything was great! The staff was amazing and so easy to work with at every point in the process. No one was ever pushy or anything like that. Our maitre d Matt was an absolute gem and my bridal attendant Emma was an absolute angel. Loved the option to get married inside or out. We wanted outside but it was windy and cold so we got married inside in front of the beautiful fire place. We couldn’t have asked for anything better. ️”

“Our wedding turned out to be incredibly beautiful, thanks to a unique venue and execution by its staff. However, that perfect day was almost derailed by the unacceptable pressure campaign to change ceremony locations due to concerns over furniture getting wet. We wanted this review to capture our nearly 20 months of planning with the TWA Hotel. PLANNING PROS: -Variety of spaces -Responsiveness -Flexibility for storing supplies CONS: -No FAQ document -Frustrating room block system -Forgotten menu tasting notification -Lack of communication and contradictory info from the Paris Cafe for rehearsal dinner THE WEDDING PROS: -Organized and accommodating staff -The food, especially the pastrami station and red velvet cake for dessert CONS: -Wrong display with typo on Solaris board in the Sunken Lounge -Our tiered wedding cake wasn’t cut and served even tho there clearly wasn’t enough sheet cake to pass around -The weather “policy”: We were told that we could make a final decision on an outdoor ceremony up until the morning of our wedding, and our point of contact reassured us of this during our final walkthru 2 weeks out. Our contract also secured the Sunken Lounge as the backup option if we chose to move indoors. However, in the final days and hours before our wedding, we were pressured to move our ceremony indoors, despite nearly all weather reports showing clear skies for our 5-6pm ceremony and rain only after 9pm. Our point of contact started questioning our outdoor plans 4-5 days before the wedding, and even met with us multiple times - first in the lobby while we were dropping off supplies 2 days before our wedding, again when we were checking in the next day, and yet again when we were at the pool before our rehearsal dinner, where we had to brush off our guests in order to have a serious meeting. Each time, they told us we needed to make a "final call" now, not the morning-of as we had been told before. After listing their reasons to move the ceremony indoors (which included threatening to release the Sunken Lounge from our backup option, despite what our contract said), the point of contact mentioned that the head manager was concerned about the rain damaging the leather chairs, and then proposed a “solution” of having the ceremony outside, but not setting up any chairs so that our guests would stand for the entire ceremony. It was clear to us that the real reason why we were being pressured was that the manager didn’t want their leather chairs to get wet! We asserted that, unless we were explicitly told we couldn't have our ceremony outside, we would stick with the outdoor option. The morning of our wedding, our day-of coordinator informed us that the venue was insisting they now had a “50% chance of rain policy”, giving them the “right” to change ceremony locations. We immediately forwarded reports from 10 weather sites that all had a chance of rain between 5-7pm at 0-30%. We finally saw chairs being set up outside in the mid-afternoon, and when our ceremony got underway, the clouds parted ways and the sun started shining. CONCLUSION: The TWA Hotel is such a special place to celebrate your wedding! Before you sign the contract, however, understand that you’ll have to stay on top of the planning process, and in cases like ours, fight for what you envision. Make sure the contract spells out any and all promises — there were items that we made sure they honored as it was clear the hotel’s policies had changed since the signing.”

“We hosted our baby shower at My Kitchen this past Spring and could not have asked for a better experience. Their on-site coordinator was incredibly helpful and accommodating throughout the entire process to bring our event to life. She answered all of our questions in a timely manner via email and during our in-person visit as well. She was also very fair in helping us negotiate minor menu changes and space allocations so the event was totally customized to our needs. The day of the party the staff was available to help in setting up our decor, which was a huge relief. They were all also very attentive to our guests, ensuring they were welcomed warmly and had a drink upon arrival. We opted for a family-style brunch and everyone raved about the food. It was absolutely delicious and abundant. Even the freshly baked pastries were incredible. Throughout the event, the coordinator and owner checked in with my frequently to ask if I needed anything which was such a nice touch. We were so happy to our decision to support this wonderful local business and would highly recommend them!”

“Our experience with the Douglaston Manor was an actual dream come true! From the moment we walked in to see the Manor, Kathy, our wedding coordinator, was wonderful. Relaxed, sweet, and so caring about us and what we wanted, she never made us feel pressured or nervous and gently made suggestions which ended up making our night even better than we could have hoped. Working with Carlos our Maitre D and Michelle my Bridal Attendant was a blessing. Michelle was so attentive and helpful. Within minutes of meeting her, I felt like I was spending time with a good friend. She was so funny, kept me calm and literally did anything and everything I needed- most of the time without me having to ask her. The same could be said for Carlos. Just to give a small example, my fake eyelash starting come off a tiny bit. Without any eyelash glue on us, I was nervous about how we would fix the issue but The Manor proved how above and beyond they'd go when Carlos, unpromoted and unknown to me at the time, went out and brought me eyelash glue! It was a small gesture but it went a long way and showed me how devoted the Manor is to their clients. Michelle made sure he knew exactly what to get and she helped me fix it when he came back (which was unbelievably quick as well) . Carlos was fantastic at keeping my group organized and making sure the ceremony was perfect. We are so grateful to both of them. Aside from their exceptional service, the staff at the manor was outstanding- every room was impeccably decorated and arranged exactly as we had hope, all of the items we had brought with us for various aspects of the night were set up perfectly without instruction and the attention to detail was second to none. The food. I am biased seeing as it was my own wedding, but the food was incredible from start to finish. The cocktail hour sampling that Michelle left from my husband and I including EVERYTHING being served downstairs and was presented beautifully- time was clearly taken to make sure we were able to try the food but also have it presented to us in a really special way. Kathy had suggested we try an "off-menu" item, braised beef in a red wine sauce, and no surprise, it was easily the best tasting wedding dinner item I've had at any wedding. There are so many things that go into making a wedding day perfect and that means there are so many things that are easy to stress over. Not once during the planning process or on the big day did I ever feel worried or concerned. Everybody communicated clearly, checked and double checked things and did everything possible to ensure everything was perfect- not just great, but genuinely perfect. Oh, and the cost was VERY reasonable. Kathy worked with us every step of the way to accommodate our budget while making sure the elements we wanted were included. We are looking forward to going back to the manor for future celebrations and feel so thankful to have been treated so well. They made our day everything we ever could have hoped for!”