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Registry
Registry
Getting Started
Why should I register at Zola?
How does Zola Registry work?
How do we start our Zola Registry?
Do we get any bonus gifts or perks for registering at Zola?
Does Zola offer a post-wedding or completion discount?
Does Zola offer price matching? What is Zola's price matching policy?
Can I shop on Zola without having a wedding registry?
We already have a registry with another store. Can we link it to Zola?
What's the difference between “MSRP” and “Our Price”?
Does Zola ship internationally?
Where can I find help if we need to postpone our wedding due to Covid-19?
Building Your Registry
How do I add a charity fund to my Zola registry?
How do we add gifts to our Zola registry?
How many gifts should we add to our registry?
How do we remove an item from our registry?
Can we edit our registry after we’ve made it visible to our guests?
What is the “Our Most Wanted” feature and how can we use it?
What does “Group Gifting” mean on my Registry?
What happens if a Group Gift isn’t completely funded?
What is the digital Zola gift card? How can we enable or disable this on our registry?
Can I categorize items on my registry?
Adding Gifts and Registries From Other Stores
How will we know when guests purchase gifts added from our other registry?
How can I add individual items from another store to my Zola registry?
What are the benefits of Zola's universal registry?
Where can we manage our other registry after we add it to Zola?
How do we edit gifts added from another registry?
I'm having trouble adding an outside registry to Zola. What should I do?
How do we add a registry from another store to our Zola registry?
We’re trying to add a registry from another store to Zola. How do we find our other registry’s URL?
How can we change photos of gifts from other stores on our Zola registry?
How do guests purchase gifts added individually from other stores on our Zola registry?
How do guests purchase gifts added from our other registry on Zola?
Will my other registry update automatically after we add it to Zola? How often does it update?
How do guests purchase gifts added from our other registry on our Zola registry?
Is there a fee for gifts added from other stores?
Can we mark a gift we’ve added from another store as a “Group Gift”?
Cash Funds
How do zero fee cash funds work?
How can I make a Venmo cash fund for my registry?
How do Venmo contributions work?
What does "funds pending" mean for my cash gift?
How do we register for a honeymoon or a cash fund?
How do we choose who covers the 2.5% credit card processing fee for cash gifts?
We see an option to convert our cash to Zola store credit. What is this?
How do we transfer our cash funds to our bank account?
How long will it take to receive our cash after a transfer is requested?
Why does Zola need my social security number or photo ID?
Our cash transfer failed. What should we do?
How do I remove my bank information from Zola?
Is there a time limit on how long I can wait to transfer my funds from my Gift Tracker?
Sharing Your Registry
Can my guests remove an item from my Zola registry if they choose to purchase from a different store?
How do I add a picture that guests can see when they search for our registry?
How do we get the word out about our registry?
Why can’t guests see our registry?
Can we password protect our registry?
What if some of our guests aren’t computer-savvy?
How do I add my Zola registry to my Zola wedding website?
How do I add my Zola registry to my wedding website on The Knot?
How do I add my Zola registry to my wedding website on Squarespace?
How do I add my Zola Registry to my wedding website on WeddingWire?
How do I add my Zola Registry to my wedding website on Minted?
How do I add my Zola Registry to my custom wedding website?
Shipping and Returns
Does Zola offer free shipping and returns?
What is your return policy? How do I initiate a return?
Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
Does Zola offer free shipping?
Does Zola offer expedited shipping?
My tracking number says my order was returned to sender, what do I do?
My order is backordered, how can I cancel it?
Our gift arrived damaged. What should we do?
I want to return a gift I received from one of my external registries, can I do that through Zola?
I received my order but I got the wrong item - what do I do?
My order is being shipped to the wrong address, what do I do?
Why can't the item or gift I want ship to California?
I want to cancel an order I placed, how can I do that?
I requested my order to be canceled, but it shipped anyway - what do I do now?
I placed an order with an incorrect billing address, what do I do?
My order didn't go through but I still see a pending charge on my credit card statement, what do I do?
I have multiple return labels for items I want to send back, can I combine them all into one box?
I requested a return but I haven't received my label yet - where is it?
I got a notification about a refund, but that credit card is closed now - what do I do?
Receiving Gifts
Can I set up my registry to where guests can only ship gifts to my address?
How do I pay with Zola credits on the app?
A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?
How and when will we actually receive our gifts at home?
How do we keep track of who gave us what?
How can we keep track of our thank you notes?
What is Zola store credit?
What can we buy with a Zola gift card?
How do we redeem a Zola gift card?
How can I exchange my gifts before they ship? Will my guests find out?
How long can we wait to ship our gifts?
What is a surprise gift? Why do we see this in our gift tracker?
What happens if a gift is backordered, out of stock, or discontinued?
I want to receive a gift I added from another website, but it's only giving me the option to withdraw funds - how can I receive my gift?
I have an external gift that keeps getting purchased multiple times by my guests - why is this happening?
I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift?
I ordered or received a gift card through Zola, when will I receive this?
I ordered a gift card but haven't received the redemption email, when will I get it?
After the Wedding
How do we use our 20% post-wedding discount?
Can we use our 20% post-wedding discount on sale items?
We no longer need our Zola account, can we deactivate it?
Partner Stores
What is a “partner store”? Which stores has Zola partnered with?
How do we add Crate & Barrel and Macy's gifts to our registry?
Can we use Zola store credit to purchase items from partner stores?
Can we use credit from Zola’s partner stores at Zola?