Phillip Gregory Photography LLC.

BRIDES BEWARE

As I write this, I am deeply upset over the permanent loss of priceless wedding footage. Brides, take caution. The day of my wedding went smoothly, and Chris, my main photographer, was friendly and professional. Tom handled the videography and was equally excellent. Phil, however, did not work my wedding directly. We had opted for a short, movie-like trailer, which I loved. If my experience had ended there, I would wholeheartedly recommend them. In fact, if Chris and Tom ever work independently or for another company, I would hire them again without hesitation. After the wedding, I requested footage of my father-daughter dance and the speeches. Phil offered 45 minutes of raw, unedited footage for 700, which I felt was unreasonable, so I declined. After negotiating, we agreed on 400. Phil then sent me a Google Drive link to access the footage, which I watched once. When I attempted to view it again a year and a half later, the link no longer worked. I reached out to Phil, who informed me that the footage had been deleted from the cloud. He claimed that he advises all clients to download their footage immediately. However, I was never told that downloading the footage was necessary to retain it permanently, and I would have done so had I known. Fortunately, I have saved all our email and text communications, which clearly show that at no point was I informed the footage would only be available for a limited time, nor was I advised to download it. Who would pay 400 for raw footage only to have it available for just one year? After I provided Phil with proof of our communication, he refused to offer any refund or attempt to resolve the situation. As a result, I have now lost 400 and, more heartbreakingly, irreplaceable footage of my father-daughter dance. This loss is through no fault of my own. If Phil had told me that the link was temporary, or had checked with me before deleting the footage, this would be a different situation. However, I can definitively prove that I was never informed. To future brides: either look elsewhere or get everything in writing, save all communications, and download your footage as soon as you receive it. Phil may neglect to remind you, but I won’t. Sadly, the only regret I have about my wedding day is hiring him. I can't understand how, after explaining all this to him, I still didn’t receive so much as an apology.