Question 1

HOW DO I BOOK YOU FOR A SHOOT OR WEDDING?

Accepted Answer

We can't wait to meet you! Contact us through Zola and we'll get you the info you need. From there, we will get the process started! In order to book us for your date, we'll need to know how long you need us for and any other add-ons you would like to get. If you would like, we can discuss details on the phone. Then we'll send over a personalized contract for you to sign.

Question 2

WHEN DO I RECEIVE MY PHOTOGRAPHS?

Accepted Answer

You'll receive your beautiful memories within 8 weeks of your wedding date. However, we also offer a "sneak peek gallery" where you will get 10-20 preview photos within a week after your special day! We know just how badly you want to post your wedding photos on Instagram, and who are we to make you wait?

Question 3

DO YOU EDIT ALL THE PICTURES YOU GIVE US? AND CAN I PURCHASE THE RAWS?

Accepted Answer

Rest assured we edit your main gallery of photos! We want every image you receive to be the best it possibly can be. We spend hours pouring over your images and truly edit them with you in mind. If you want all of your unedited pictures, you are welcome to purchase the RAWs from us. If you are interested in this, let us know!

Question 4

HOW DO I RECEIVE OUR PHOTOGRAPHS?

Accepted Answer

We have two options for you. 1. A beautiful online gallery where the link is dropped straight into your inbox. These images are all high resolution (meaning you can blow them up literally a big as your wall!) 2. A high res-thumb drive sent by mail (it's an easy way to store your pictures and it comes in the cutest little package). You'll also receive the online gallery in your inbox with this.

Question 5

CAN I GET A WEDDING ALBUM AND/OR PRINTS FROM YOU?

Accepted Answer

One of my favorite parts of the photo process is helping you order your prints and album through your online gallery. We have some incredible options available for you and it is very easy to use. The products you can order are done professionally by very talented companies who specialize in doing their job well. We ask that all clients order their products with us and it is in our photo contract.

Question 6

DO YOU EVER TRAVEL?

Accepted Answer

We travel all over! The furthest we've been so far is Norway in 2018. Contact us to learn more about our travel rates! We'll do a custom quote for you based on your budget if possible.

Question 7

HOW MANY HOURS SHOULD I HIRE YOUR TEAM FOR?

Accepted Answer

8 hours is the average time we are booked for and it always works out well! With this time frame, it normally allows us to really capture every moment without anyone feeling rushed. BUT every wedding is different and we are always open to chat with you to help figure out what's best for your specific day.

Question 8

SHOULD WE SEND YOU A SHOT LIST?

Accepted Answer

Other than a list for family photos, we won't need a shot list. We like to document the day as it happens naturally, and we make it our job to capture every important detail that we see. We do really love it when you make a Pinterest board of ideas for us though! Additionally, if there is a shot you just know you can't live without, let me know during our timeline meeting.

Question 9

WHAT IS THE PROCESS FOR PAYMENT?

Accepted Answer

The first third of your total package is due at the time of booking. This secures your wedding date with us and is non-refundable. The final two thirds are due four weeks before your wedding. We take multiple different payment methods for weddings and we'll let you know what they are! If you have to reschedule your wedding date because of COVID, we have new policies in place to help you.

Question 10

CAN I SHARE THE PICTURES ONLINE?

Accepted Answer

Nothing makes us happier than to see our work being shared by YOU! Our day has been made countless times just by going on Instagram only to find that we have been tagged in a post by our client with their pictures along with a few kind words! Just be sure to never edit them (crop or filter, etc.) in any way and always give us photo credit! (*this is required legally per our photography contract)

Question 11

IF WE NEED YOU TO STAY LONGER AT OUR WEDDING OR SESSION, IS THAT AN OPTION?

Accepted Answer

This is only an option in certain circumstances. It is very rare that we can stay past the time that was agreed upon originally. Let your lead wedding or session photographer know as soon as you know and they will discuss this with their assistant photographer to make sure that it works for all involved (and that we don't have a prior planned engagement to get to).

Question 12

DO YOU OFFER VIDEOGRAPHY?

Accepted Answer

Not at this time, but we can refer you to some talented people that we trust will do a good job for you. It is worth being picky in who you choose for this vendor because they need to be willing to work well with us to make your day go as smoothly as possible!

Question 13

DO YOU HAVE INSURANCE?

Accepted Answer

We do! Just let me know if your venue requires a certificate of liability, and I’ll send that over to them.

Question 14

WHAT IS YOUR BACK-UP PLAN IF SOMETHING PREVENTS YOU FROM PHOTOGRAPHING OUR WEDDING?

Accepted Answer

In my 10 years of experience as a wedding photographer, I’ve never cancelled a booking. In the very rare event that I’m unable to photograph your wedding, I’ll make sure you’re covered by one of my colleagues or my contracted assistant. I’ll also provide you with a list of photographers from the many networking groups I’m in so you and I can work together to help you find the perfect replacement.

Papillon Visuals

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