Meraki Photo, Inc.

I adore you and G so MUCH! I'm so grateful you came into my life <3 Here's a toast to your love, speakeasies and so much fun ahead! Xoxoxo! Rayleen

While I appreciate all feedback, I'm truly saddened by this review and feel compelled to share my perspective. This client interaction has been exceptionally challenging, marked by harassment and a refusal to engage in constructive dialogue. They received significantly more service time (8 hours instead of the contracted 3) and their photos reflect the style showcased in my portfolio. In fact, some of the photos from this very session have been submitted for an award. Instead of expressing concerns and allowing me the opportunity to address them—as I've successfully done with numerous clients—they immediately demanded a refund, bypassing any chance for resolution. They even escalated the situation to the CT consumer report, which did not rule in their favor. I offered them the raw, unedited images (a value of $5,000-$8,000) in exchange for addressing their supposed issues, but they declined, continuing their demands for a refund and raw images while simultaneously degrading my artistic work, seemingly leveraging one client's pursuit of a master's degree in photography to justify their criticisms. Their accusations of a 9-week turnaround are misleading. This was during peak wedding season, and they were informed of this timeframe. I even shared a personal family emergency, which they disregarded. My hundreds of 5-star reviews speak to my dedication to client satisfaction and delivering exceptional, award-winning photography. This situation, however, feels like a calculated smear campaign. They received a significant discount (military) and are now attempting to bully and harass me online after failing to secure everything they wanted for free. I stand behind my work. I am always open to addressing legitimate concerns, but I will not tolerate harassment and bullying. It's disheartening to see a client resort to such tactics instead of engaging in a respectful, collaborative process. This appears to be an attempt to damage my reputation because I wouldn't succumb to their unreasonable demands. While everyone is entitled to their opinion on art, this client never gave me the chance to address any issues, choosing instead to launch a smear campaign when their attempts to extract maximum value at minimal cost were unsuccessful. Unfortunately, this type of behavior is something many photographers face when clients try to manipulate the situation for personal gain, disregarding the artist's efforts and the value of their work. Response to secondary reply: I respectfully disagree with your characterization of my services and your interactions with my business. While I respect your right to express your opinion, I believe my initial response addressed the key points of your dissatisfaction. I stand by my work and my communication throughout the process. As I’ve previously stated, I attempted to resolve this directly with you, and I regret that we could not reach a mutually agreeable solution. Also, keep in mind you asked for a refund and I offered the raws in lieu of. You immediately escalated the situation instead of allowing me to work with you professionally. I have the gorgeous photos from the day that respectfully represent my style and portfolio. I find it unfair I cannot share the photos to defend my work that I stand by, but they can. The client jumped to degrading me with rude demands and attempting to destroy my business as a single mom with having their friends and family harass me.