The Buck Hotel

Nice looking venue but terrible customer service

The place is nice, the food is good, however the service by the events/banquet side has a long way to go. From the very beginning there was a lack of customer service. My package allowed for one of the employees to be the coordinator/planner from start to finish. I had to ask questions about EVERYTHING. I had to ask when certain things were going to be ordered/when should I come and pay/when should I bring the decorations/how is this going to work etc. there was no help whatsoever on helping me plan my first and hopefully only wedding. I received short answer responses to my email questions that I always had to initiate in order for the day to even happen. The venue provided center pieces but I provided everything else. Two days before wedding I go and take decorations and provide info on how I would like it to look. The day of my mom and sister go early to check and was told more people were coming to help decorate. The wedding comes and everything looked just liked it did earlier in the day. I brought lanterns and they were just placed on floor without being turned on and tags still on them. I brought enough petals to line the aisle. You could count the amount of petals because of the small amount thrown down. Nothing was done the way I wanted most likely because the lady had no concern for my day from the beginning. On top of this the cake was never ordered. They purchased frozen cake and had to wait for it to thaw. People never received their cake. The coordinator left after the ceremony and left someone in charge that knew how to do nothing. He did not direct the rest of the night and we ended up not throwing the bouquet or having an appropriate send off. Me and my husband received horrible non existent service at the sweetheart table. A guy came once to check on us. Our wedding was for 70 people.