The 5th Floor

Hi Rachel, This is inaccurate, but I am sorry you’re feeling frustrated. I told you that your deposit was non-refundable even if another couple books, but I said I would be willing to refund if I could get the date booked by January. At this time you guys completely understood and appreciated that we would even consider refunding the deposit. I reached out in February letting you know a couple was interested in your date. You guys said “we’d be happy to hand over the date to fill your venue”. In NO way did I give up your date. You guys handed it over and told me to book them. Since we were past January it was understood, if you read the original email, that you wouldn’t be getting your deposit back. Furthermore, you said “ We also understand that we made the non-refundable deposit and aren't owed anything from your business. We respect that. We are just in a bit of limbo right now trying to see what we can do and wanted to see what the options were on your end. Thank you again.” Past that, once you guys became frustrated that your deposit wasn’t being refunded after clear communication on my part, i told you we could still accommodate your wedding that morning that you originally booked or we could do another date. This review is extremely hurtful because it’s not true at all. I was clear with you that it would only be refunded in January, I’m sorry you didn’t understand that. Here is my initial email to you: I am sad to hear this, for selfish reasons, but congratulations on your business purchases! The $1,000 is non-refundable even if someone else takes the date. However, if you think you guys are going to end up cancelling please let us know sooner than 30 days out if possible so we can try to rebook that date. If I can get that date booked in January I will refund your $1,000, but if not we use the deposit money for advertising to get our dates booked. Just let me know what you guys end up wanting to do because we would obviously love to host your wedding, but if it’s not going to work I totally understand and would like to try and get that date booked from another couple. :) Here is your email to me allowing us to rebook the date: if you have someone who wants the date we are happy to hand it over to them and make sure your venue is filled. Thank you for helping us out. We are sorry things didn’t work out but we are not dishonest, we were upfront the entire time and were willing to comprise on so many levels this type of review is dishonest and misleading.