Crestmore Manor

Go Elsewhere, You’ll be happier

Let me start by saying, I am a full time wedding DJ and have been for 5 years in the Temecula Wine country area. So I know what I should/should not expect from a venue like this. This Venue may look beautiful and have a great bathroom situation, But the staff is HORRIBLE. They tried to cancel our wedding on three separate occasions WITHOUT so much as a courtesy call or email. This was all within 90 days of getting married. What they put in there system vs what was told to us was different as far as payment due dates and insurance due dates ETC. Then whenever we would try and pay we would be told that they couldn't accept it for XYZ reason. It just seemed like nobody wanted us to be there. They gave us issues with setting up chairs for the ceremony because we wanted them facing the lake as opposed to the manor. (Still on the concrete, just flipped around) They do not provide a sweetheart table, so we had to bring in our own. (We asked multiple times). ALL drinks must be served through a window outside of the reception hall which means guests have to walk outside every time they would like a drink. We got locked out of the grooms suite on my wedding date, and no staff was around to let us in. That lock probably needs to be replaced. We were also told that the person who sold us the wedding (Rebekah) no longer worked there, and that was what was causing the confusion. So I decided to go stop by to make sure everything was set for our date (After finally being able to get through to someone to take our card) and I see Rebekah. So that was clearly a lie. The staff was absolutely rude anytime we wanted to do a walkthrough. We were so fed up that my wifes dad actually went to the venue, and called them on his phone while in the lobby to see if they answered. And they ignored BOTH him and the phone call which he could clearly see. If you want a DIY wedding I would recommend you look elsewhere. To me this is a venue, owned by the county or city, used for those events, and they thought they could make a quick buck hosting private events. DO NOT BOOK HERE.