Laura and Co. Events

Hi there Kelcey, I am sorry you feel this way however you did not respond to the emails that are sent out 2-3 days after your event to check in and see how the event went. as stated in our contract that if I am unable to make it to your wedding you will be guaranteed to have someone in my place which is what happened. Unfortunately I was sick for 3 weeks with RSV and I think it would have been unfair and rude to attend and get anyone sick. However back to your complaints you reached out to me over a month after your wedding and I did respond to you. I did stop responding after your texts were getting argumentative and im not going to argue with anyone. My assistant showed up wearing an off white professional romper suit with a long blazer over it. there was unfortunately a mishap and yes she may have had a minor stain but that's not a reason for a refund. things happen that are out of anyones control. Her attire was professional nothing to complain about when someone is wearing a blazer I have a photo of her outfit from the day because I double check and make sure they are within my dress code standards. Also there was a check list given to her with specific things that needed to be done in which she sent me videos of each task after they were done which I will be more than happy to send to anyone wanting proof. During dinner time my assistants are entitled to a 15 min break in which she did spend texting me and on the phone with me answering the questions I had. Nobody on the day of the wedding confronted her about any issues or bothered to call or text me immediately stating their concerns. I didnt heard from you until about 5-6 weeks after the fact. Also you hired my company for a day of coordinator so if you hired me in June or July we were supposed to touch base 2-3 weeks prior to your wedding date which is when I reached out to you to ask for vendor information and other details and I had called 2 times and sent 2 texts before getting a response from you. Our communication for your specific event was done when it was supposed to you did not have a full wedding planning package with me in which at that point we would have had daily, weekly, and bi weekly phone calls. Day of coordination doesn't happen before 2-3 weeks prior. I have my proof of communication and I have proof of the attire my assistant was wearing as well as a check in text/photo and check out text/ photo and video confirmation of the tasks she was given in the check list. Everything my company was hired to do was documented and completed which is why I cannot issue a refund. if there was any issues **and to any future brides** any and all issues need to be documents (photo or video) at the time they are happening so I can confirm and see with my own eyes hard evidence that a task is not completed or done properly please don't wait over a month to complain with no evidence. Thank you and I wish you the best.

Thank you so much! Your day was gorgeous and I am honored I was part of your day! <3

Thank you so much! Your day was gorgeous and I am honored I was part of your day! <3