Artistry By Delilah

Late artists and orange bridal party

Ultimately, our service with Artisty by Delilah left much to be desired. They kindly booked us a little over a month out from my wedding, which was much appreciated, for a party of 3 bridesmaids and a bride, hair and makeup on site. The two-person team arrived 30 minutes late, without any notice, yet called me hours earlier at 7:40am that morning to confirm my room number. They didn't seem to know what we'd requested in terms of service and I had to pull up the agreement multiple times for them to view, then repeat our booked services numerous times. We ended up running over 40 minutes late to our scheduled photo time and I missed getting pictures with my parents or a moment with them ahead of the ceremony. No one bothered introducing themselves or asking our names. I was just "bride." The makeup artist did not know how to use the airbrush machine and repeatedly had to stop to ask the hair stylist for assistance. Worst yet, everyone ended up with their skin a variation of orange or yellow, very far off from their natural shades. One girl was very patchy. I had unblended contour on a weird place that stood out horribly in photos — it looked like a severe line of poop across my cheek. Following my makeup application, I noticed my eyeliner on my upper lids had immediately smudged marking my eyeshadow and crease. My hair fell out within an hour. In regards to that style, I asked repeatedly for a specific style and the stylist seemed to misunderstand or ignore me so I finally just gave up. When I reached out to Delilah herself about a week or two after, she was very defensive right off the bat, not the least bit apologetic, and did nothing to make it right. In fact, I was made to feel like some kind of hysterical bridezilla despite being very straightforward and polite in my communications. Any kind of refund was said to be impossible because she already sent the artists their money — which feels like a poor excuse. How does your business function if you don’t have money on hand like that? She then said she’d reach back out to me and never did so. Very disappointed. My wedding coordinator was about to include her in their company’s “recommended vendors” list and my experience changed that.